Frequently Asked Questions

 

IS IT SAFE TO GIVE MY CREDIT CARD DETAILS OVER THE INTERNET?

Our PCI DSS Compliant Payment Gateway Provider - Securepay ensures your credit card and contact details are safe and secure.

We recommend you visit //www.securepay.com.au website to learn more.

For security reasons MOR does not hold any of your payment or financial information.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

The MOR E-Boutique accepts Visa and Mastercard Only.

Unfortunately we are cannot accept American Express and Diners Cards at this time.

HOW WILL MY ORDER COME PACKAGED

Your goods will be wrapped in tissue paper and tied with MOR Ribbon then carefully bubble wrapped for protection

The package will then be sent in an Australian Post cardboard box to offer further protection.

CAN I PLACE ONE ORDER BUT SEND TO MULIPLE ADDRESSES?

Yes you can. But please be aware you will have to pay separate postage charges per different address.

CAN I MAKE CHANGES TO MY ONLINE ORDER AFTER IT HAS BEEN PROCESSED

Unfortunately we are unable to help you here.

HOW LONG WILL IT TAKE FOR MY GOODS TO BE DISPATCHED?

MOR aims to ensure that any orders placed before 12pm on Australian business working days, are packaged and prepared for dispatch the following day. However, in some instances such as public holidays and busy periods this expectation cannot be met.
*Please note; All care is taken so that when an order arrives, the MOR team aims to delivery asap.

CAN I SHIP SOMETHING OVERSEAS?

MOR only ships to the region that you are purchasing from. Therefore when purchasing from the Australia and New Zealand Region we will ship only to those regions.

HOW DO I CONTACT MOR?

Simply visit the "Contact" menu that is on the top left hand side of the ‘shop" and you will find our full contact details listed.

Or email us on [email protected] or call us on Tel: + 61 3 9600 4599 during office hours, Monday to Friday 8:30am – 5:00pm (AEST) and ask for Website Customer Service.

DOES MOR TEST THEIR PRODUCTS ON ANIMALS?

No, MOR does not test their products on animals.

ARE MOR PRODUCTS SOLD IN RETAIL STORES

Yes they are. On this website we have provided you with a store locator for Australia only. Simply go to the "Store Locator" page to view your nearest store.

WHAT DO I DO IF I AM HAVING TROUBLE ADDING PRODUCTS TO MY CART OR THE SITE ISN'T WORKING PROPERLY?

Please email us at [email protected] with details of the problem.

It would be a great help if you could include as much information as you can, including which web browser (Internet Explorer, Firefox, Safari, etc) and computer (Windows XP, Mac, iPhone etc) you were using.

If you can, please also include a screen-shot of the problem.

CAN I BACK-ORDER /RESERVE AN ITEM THAT IS OUT OF STOCK OR UNAVAILABLE?

Occasionally a product may be unavailable, but unfortunately we do not have a backorder system. If you email us at [email protected] we will be happy to contact you via email when the item you want is back in stock.

DOES MOR SUPPLY PRODUCTS FOR CORPORATE GIFTS?

We will happily supply corporate gifts. In fact we think it is a great idea and we can customise to all sorts of budgets. Simply purchase the products online or feel free to contact us via email: [email protected] or Tel: (03) 9600 4599 during office hours to discuss your requirements.

HOW DO I BECOME A STOCKIST?

If you would like to enquire about becoming a MOR stockist, please contact us via email: [email protected] or Tel: (03) 9600 4599 during office hours to discuss this opportunity.

Should you have any further questions, please visit the Frequently Asked Questions section or contact us on [email protected] or Tel: +61 3 9600 4599 during office hours, Monday to Friday 8:30am – 5:00pm (AEST) and ask for Website Customer Service.

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